Faq’s
I try to get them our as soon as I can but in some cases orders can take around 5-6 business days to be completed depending on the current workload at the time. If by any chance that I can’t complete your order within this time frame I will contact you and let you know.
Our edible images last up to 12 months although they are best used within 3 months. Do the edible images need to be kept in a special location? Yes, always store the images in a cool spot preferably in a cupboard and out of direct sunlight
Sure! I try and do my best to help with urgent orders. You will need to contact me as soon as you can so I can help you!
I sure do. Please email me with the item/s you are after and where abouts in the world you are located and I will provide you with a quote.
All proofs are sent for custom orders and invitation orders before printing.
Yes, you can phone on 0447 318 313 otherwise please email me at info@designsbycass.com.au
Dispatch is within 72 hours- Please allow a week for processing during seasonal periods
All items are shipped with Australia Post please allow 2-8 business days in Australia for your item to be received. ** Please keep in mind that there may be delays on occasion **
We do not expect any refunds or change of minds. There will only be refunds if items are faulty or incorrect.